GUARANTEE & JEWELLERY CARE
Guarantee & Warranty
Inspired Jewels is committed to providing quality products and great service to our customers.
Our jewels are of the highest quality and we will guarantee them against manufacturing defects. This guarantee will be honoured by us but does not cover general wear and tear, resizing, accidental damage or polishing and plating. These rights are additional to and do not detract from your statutory rights.
If for any reason you are not completely satisfied with any product or if you have received a faulty or incorrect product please email us immediately at: hello@inspiredjewels.co.nz and we will be in contact with you to confirm your return.
Inspired Jewels offer a 12 month manufacturer’s warranty with every jewel from the date of purchase.
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Our jewellery is of delicate nature and care must be taken when worn.
It is important to follow the Care Instructions for your warranty to be applicable.
Caring for your Inspired Jewel
Inspired Jewels have created your special piece to not only look exceptional but also to be long lasting and treasured for generations to come. Maintenance may sometimes be required on your Inspired Jewel creations, especially if you are wearing it every day, to keep them looking their best. We recommend a clean and check by us or a qualitied jeweller approximately once every six months (and once in the first three months), to ensure the overall wellbeing of your piece.
Jewellery Care
You can also follow some simple guidelines in order to ensure your jewellery remains in peak condition:
~ Remove your jewellery when doing heavy work with your hands, for example gardening, lifting heavy objects and playing sports. The least amount of unnecessary knocks and bumps to your jewellery will ensure it requires less maintenance over the years.
~ When not wearing your jewellery, storing it in a jewellery case is the best way to ensure that the gemstones and gold do not scratch each another.
~ Remove your jewellery when carrying out domestic work. Grime and oils adhered to your diamond means they will not sparkle as brightly as they should. Some gemstones like opals, pearls and emeralds have porous surfaces and can even be damaged by harsh chemicals.
Repairs
We know that you take the greatest of care with your Inspired jewellery, but despite the best of intentions, accidents can happen. If you have dropped your jewellery, or feel you may have given it a knock, please do contact us as soon as possible. To ensure that your diamonds and gemstones are kept safe, it is best to stop wearing the piece until a jeweller can examine it for you. Our jewellers can check your jewellery for signs of damage and attend to any necessary repairs for you.